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Developer Support

Safepay Nordic Developer Support provides technical support with integration and maintenance of our business APIs.

If there is an issue or you have any kind of feedback or requests regarding your private usage of a Safepay Nordic product please contact our nice colleagues at Safepay Nordic Support. You can find their contact information and opening hours here.

If you have business related questions or product feedback, feel free to contact Safepay Nordic Support and they will assist you. You can find their contact information and opening hours here.

We help with technical issues​

Safepay Nordic Developer support provides support in Danish and English. You can contact us by writing an email to [email protected]. We will respond as soon as possible, within one business day. The Developer Support is closed on Danish holidays and we will reply you, as soon as possible.

What to include in the email​

  • Please: Always include a detailed description of the problem
  • Your tenant id (can be found in the Safepay Nordic portal)
  • Environment: Sandbox or Production
  • Date and time
  • The X-Correlation-Id of the request, if you sent one
  • Any relevant id such as: referenceId, transactionId, safepayAccountId etc.
  • For API issues: Complete request and response details (plain HTTP from Postman)
  • How to reproduce the error
  • Screenshots, if possible.
  • Please provide your contact information (if not in your email signature):
    • Name
    • Email
  • Please include any other information that may be relevant or possibly helpful.